Email address setup

After the whitelabel account is set up and all DNS records are in place, we have a fully working setup which allows us to send your system emails like password reset emails or login details to your users using ElasticEmail. This is done by us, on our charge.

In Company Profile setup we have support@yourdomain.com this is the sender email, and you might also use this email address as Help & Support link in "mailto:support@yourdomain.com" format in your branding settings.

This email address has to be created and managed somewhere.

The easiest way to set this up is using cPanel. This can be any server you own with any domain added to it which uses cPanel in this example it is cpaneldomain.com and your whitelabel domain is yourdomain.com. In this tutorial we are using CloudFlare for the whitelabel domain setup which is already done and working.

Step 1: Add yourdomain.com to cPanel

1. Log in to the cPanel account associated with cpaneldomain.com.

2. Go to Domains > Addon Domains (or just Domains in newer cPanel versions).

3. Add yourdomain.com as an addon domain

4. Go to Email Routing > select yourdomain.com > set to Local Mail Exchanger.

5. Go to Email > Email Accounts.

6. Create the email address: support@yourdomain.com, and set a secure password.

Step 2: Update Cloudflare DNS Records for yourdomain.com

Login to Cloudflare, open the DNS settings for yourdomain.com, and update/add the following records.

2.1 MX Record

Replace mail.cpaneldomain.com with the actual mail server hostname used by your cPanel setup.

2.2 A Record for Mail

Do not proxy this record. It must remain as DNS only.

Step 3: Configure SPF (TXT)

You already have this SPF record in Cloudflare:

v=spf1 a mx include:_spf.elasticemail.com ~all

To also authorize your cPanel server to send mail for yourdomain.com, update the existing record to:

v=spf1 a mx ip4:YOUR_CPANEL_SERVER_IP include:_spf.elasticemail.com ~all

Replace YOUR_CPANEL_SERVER_IP with the actual IP of your cPanel server.

Do not create a second SPF record but edit the existing one. Only one SPF record is allowed per domain.

Step 4: DKIM Records

You already have a DKIM record for Elastic Email:

• Name: api._domainkey

• Value: Elastic Email's public key

Now add your cPanel DKIM:

1. Log in to cPanel and go to Email > Email Deliverability.

2. Locate yourdomain.com and click Manage.

3. If DKIM is not installed, click Install the Suggested Record.

4. Copy the DKIM record it shows (it will be named default._domainkey).

5. In Cloudflare, add a new TXT record:

You can safely have both default._domainkey (for cPanel) and api._domainkey (for Elastic Email) at the same time.

Step 5: Test the Email

1. Go to your cPanel server’s Webmail interface: https://yourserver.com/webmail or similar.

2. Log in with:

   • Email: support@yourdomain.com

   • Password: the one you set earlier

3. Send a test email to:

   • A Gmail account

   • https://mail-tester.com

4. Review SPF, DKIM, and DMARC results.

Summary of Required Cloudflare DNS Records